1. INFORMATION WE COLLECT

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We may collect the following types of personal information:​

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses.

• Payment Information: Payment method details such as credit/debit card or PayPal (handled securely via third- party providers).

• Usage Data: Information about how you interact with our site, including your IP address, browser type, pages visited, and time spent on the site. This may be collected using cookies or similar technologies.

• Marketing Preferences: Your choices regarding promotional communications, such as newsletter signups or opt- outs.

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2. HOW DO WE COLLECT INFORMATION

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We collect your personal data in the following ways:

• When you provide it directly: By signing up for an account, making a purchase, subscribing to our newsletter, contact us, or place an order.

• Automatically: As you browse our website, we may collect certain data using cookies, analytics tools, and similar technologies. This includes information such as IP address, device type, and pages visited.

• From third-party services: When you engage with us via social media or payment providers, subject to your privacy settings with those platforms.

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3. LEGAL BASIS FOR PROCESSING PERSONAL DATA (GDPR)

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If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you voluntarily opt in to receive marketing emails, newsletters, or accept cookies.

• Contractual necessity: To process and deliver your orders, provide customer service, and manage transactions.

• Legal obligations: To comply with tax, accounting, and other applicable legal requirements.

• Legitimate interests: To operate and improve our website, prevent fraud, and support customer inquiries — always balanced against your data protection rights.

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4. HOW WE COLLECT YOUR CONSENT

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By submitting your personal information for a transaction, newsletter, or contact form, you give us consent to use it for that specific purpose.

In specific cases, we request your explicit consent before collecting or using data:

• Marketing & Promotional Emails: You will be required to opt-in before receiving marketing communications.

• Cookies & Tracking Technologies: Our website will ask for your consent before storing non-essential cookies on your device.

You can manage your cookie preferences at any time through your browser or our website’s cookie settings.

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5. HOW TO WITHDRAW YOUR CONSENT 

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If you change your mind after opting in, you can withdraw your consent at any time by:

• Adjusting cookie settings: Use your browser settings or click the Cookie Settings link at the bottom of our website to manage non-essential cookies.

• Requesting data deletion: You may contact us at contact@studio-dua.com to request the deletion of your personal data from our records.

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6. COOKIES AND TRACKING TECHNOLOGIES ​

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We use cookies and similar technologies to optimize your browsing experience and improve our services. These may include:

• Strictly Necessary Cookies: Required for core site functionality such as navigation and checkout.

• Analytics Cookies: Help us understand how visitors use our site so we can improve performance and usability.

• Marketing Cookies: Used to deliver relevant ads, offers, or promotional content based on your interests.

• Functional Cookies: Remember your preferences, such as language, region, or saved items.

 

You can modify your cookie preferences at any time through your browser settings or via the cookie banner on our website.

Non-essential cookies are only used with your explicit consent.

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7. THIRD PARTY SERVICES

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To enhance your experience and ensure seamless services, we work with trusted third party providers for functions such as: secure payment processing, efficient order fulfillment and delivery, website performance analysis, personalized marketing interactions.

These partners operate under strict confidential agreements and adhere to data protection standards, using the information solely to facilitate their services in connection with our platform.

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They only use your information to the extent necessary to perform their specific services on behalf of Studio Dua.

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8. YOUR DATA PROTECTION RIGHT​​

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Depending on your location and applicable data protection laws (such as the GDPR or CCPA), you may have the right to:

• Access your personal data we hold

• Correct or update any inaccuracies

• Request deletion of your data

• Restrict or object to certain types of data processing

• Receive a copy of your data in a portable format (data portability)

• Lodge a complaint with your local data protection authority

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To exercise any of these rights, please contact us at contact@studio-dua.com.
We will respond to all valid requests in accordance with applicable legal requirements.

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9. DATA SECURITY AND RETENTION​

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We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. This includes:

• Secure encryption during data transmission

• Restricted access limited to authorized personnel only

• Industry-standard protocols to protect data integrity and confidentiality

 

We retain personal data only for as long as necessary to fulfill our business, legal, or service-related obligations.
When data is no longer required, it is securely deleted or anonymized within a reasonable timeframe.

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10. CHILDREN'S PRIVACY​

 

Our website and services are not intended for children under 13 (or under 16 in some jurisdictions, including the EU). We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately. Parents may contact us at contact@studio-dua.com.

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11. DO NOT SELL MY INFORMATION (CCPA)​

 

Studio Dua does not sell personal information to third parties. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their personal information. Since we do not sell data, no action is required to opt out.

 

​Since we do not engage in such practices, no action is required to exercise this right.

If you have questions or concerns regarding your data, please contact us at contact@studio-dua.com.

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12. INTERNATIONAL DATA TRANSFERS

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Studio Dua operates from Indonesia, but we may collect or process personal data from users in other countries.

If you are located in the European Union, California, or other jurisdictions with specific data protection requirements, we ensure that your information is transferred and handled in accordance with applicable legal safeguards, such as the Standard Contractual Clauses (SCCs) or equivalent measures.

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By using our services, you acknowledge that your data may be transferred to and processed in Indonesia or other jurisdictions where our partners operate, in compliance with relevant privacy laws.

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13. COMPLIANCE WITH DATA PROTECTION LAWS​

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Studio Dua is committed to complying with international data protection regulations. This includes, but is not limited to:

• GDPR (General Data Protection Regulation): Ensuring transparency, lawful processing, and user rights for individuals in the European Union.

• CCPA (California Consumer Privacy Act): Supporting access, deletion, and opt-out rights for California residents.

• Indonesia’s Personal Data Protection (PDP) Law: Governing the lawful collection, processing, and sharing of personal data within Indonesia.

 

We continuously review and update our data practices to stay aligned with evolving privacy standards.

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14. POLICY UPDATES​

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We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.

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15. COMPANY INFORMATION

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For questions or concerns regarding your personal information or this policy, please contact us at:​

PT Studio Dua Indonesia 

Business Registration Number (NIB): 1305250034674

Tax Identification Number (NPWP): 1000000001981901

Email: contact@studio-dua.com