Privacy Policy

Last updated : May 1, 2025

We value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the collection and use of information as described in this policy.

We encourage you to read this carefully. If you have any question, please contact us at contact@studio-dua.com

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details or other payment methods used in transactions.
Usage Data: IP address, browser type, pages visited, time spent on pages (via cookies and tracking technologies).
Marketing Preferences: Your choices regarding receiving promotional emails and updates.

2. HOW DO WE COLLECT INFORMATION

We collect your personal data in the following ways:

When you provide it directly: By signing up for an account, making a purchase, subscribing to our newsletter, contact us, or place an order.
Automatically: Through cookies and analytics tools as you browse our website.
From third-party services: When you engage with us via social media or payment providers, subject to your privacy settings with those platforms.

3. LEGAL BASIS FOR PROCESSING PERSONAL DATA (GDPR)

We process your data based on:

Consent – For marketing emails, cookies, and newsletters.
Contractual necessity – To fulfill orders or manage transactions.
Legal obligations – To comply with applicable laws.
Legitimate interests – For site improvement, fraud prevention, and customer support (balanced with your rights).

4. HOW WE COLLECT YOUR CONSENT

By submitting your personal information for a transaction, newsletter, or contact form, you give us consent to use it for that specific purpose.

We also request explicit consent in these cases:

Marketing & Promotional Emails: You will be required to opt-in before receiving marketing communications.
Cookies & Tracking Technologies: Our website will ask for your consent before storing non-essential cookies on your device.

You can manage your cookie preferences at any time through your browser or our website’s cookie settings.

5. HOW TO WITHDRAW YOUR CONSENT

If you change your mind after opting in, you can withdraw your consent at any time by:

Adjusting cookie settings: You can modify cookie preferences through your browser settings or by clicking the cookie settings link on our website.
Requesting data deletion: Contact us at contact@studio-dua.com to request deletion of your personal data.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your browsing experience. These include:

Strictly Necessary Cookies for website functionality.
Analytics Cookies to improve site performance.
Marketing Cookies to deliver relevant ads and offers.
Functional Cookies to remember your preferences.

You can modify cookie settings at any time through your browser or our cookie banner.

7. THIRD PARTY SERVICES

To enhance your experience and ensure seamless services, we work with trusted third party providers for functions such as: secure payment processing, efficient order fulfillment and delivery, website performance analysis, personalized marketing interactions.

These partners operate under struct confidential agreements and adhere to data protection standards, using the information solely to facilitate their services in connection with our platform.

8. YOUR DATA PROTECTION RIGHT

Depending on your location, you may have the right to:

Access your personal data
Correct or update inaccuracies
Request deletion of your data
Restrict or object to data processing
Receive a copy of your data (data portability)
Lodge a complaint with a relevant data protection authority

To make a request, please contact us at contact@studio-dua.com.

9. DATA SECURITY AND RETENTION

We take steps to protect your data using:

Secure encryption during transmission
Limited access for authorized personnel
Industry-standard security protocols

We retain data only as long as necessary to fulfill business, legal, or service-related obligations. Unused data is deleted within a reasonable period.

10. CHILDREN'S PRIVACY

Our services are not intended for children under 13 (or under 16 in some jurisdictions, including the EU). We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately. Parents may contact us at contact@studio-dua.com.

11. DO NOT SELL MY INFORMATION (CCPA)

Studio Dua does not sell personal information to third parties. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their personal information. Since we do not sell data, no action is required to opt out.

If you have questions or concerns regarding your data, please contact us at contact@studio-dua.com.

This way, it acknowledges the right under CCPA while confirming you’re already compliant, and it eliminates the need for a dedicated opt-out page.

12. INTERNATIONAL DATA TRANSFERS

We may process data from users outside of Indonesia. If you are located in the EU, California, or other jurisdictions with strict privacy laws, we ensure your data is transferred in accordance with applicable legal safeguards (e.g., Standard Contractual Clauses).

13. COMPLIANCE WITH DATA PROTECTION LAWS

We are committed to complying with global privacy laws, including:

GDPR – For transparency, consent, and user rights in the EU
CCPA – For data access, deletion, and opt-out rights in California
Indonesia’s PDP Law – For lawful data collection, processing, and sharing

14. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted here with a new effective date. We encourage you to review this page regularly.

15. CONTACT US

For questions or concerns regarding your personal information or this policy, please contact us at:

Email: contact@studio-dua.com